Shipping & Returns
All orders ship within 5-7 business days after order has been processed via either UPS or USPS. Please allow 7-10 days for delivery once an item has shipped. PLEASE NOTE: Due to the ongoing worldwide pandemic, shipping carriers are incredibly overwhelmed and shipping times are taking longer than normal. This is beyond our control! Thank you so much for being patient with us and them!
For information regarding shipping furniture and larger items, please see Shipping Furniture section below. If there are any delays or back ordered items in your order, you will be notified via email.
Once your order ships, you will be notified via email with tracking information.
D+K Renewal is not responsible for lost or stolen packages. Once the tracking information shows "Delivered" you are responsible for communicating with the necessarily delivery company.
All orders shipping within Florida state are subject to sales tax.
We offer automatic free shipping on all orders over $250. This is an automatic option during the checkout process.
We ship worldwide and love seeing our goodies being sent all over the globe.
Shipping charges are automatically calculated via our automated system once items have been placed into the shopping cart and your location is input. We try our best to estimate the charges correctly. Any shipping overages will be refunded to your original form of payment.
Rugs, due to their size and weight, might incur additional shipping charges when shipping internationally. For an accurate shipping quote, please contact us at firstname.lastname@example.org prior to purchasing.
All international orders may be subject to additional duties and fees which are the responsibility of the receiver.
Please allow an extended processing time for all orders including furniture and larger home decor pieces. Each piece is handmade and quite fragile making the packing and shipping an important process. Most furniture pieces, unless otherwise noted in the original listing, will take 10-14 days to ship.
All our furniture is shipped via freight. You will be notified when the item has shipped and contacted by the local freight shipping company for a specific delivery time and date.
We always want you to be happy with your D+K goodies!! Due to the nature of our small business, we only accept returns for store credit.
Please contact us within ten business days of receiving your order via email, email@example.com BEFORE sending any items back to our studio to start the return process. An email with return procedures, including a shipping label, will be sent via email. Once the return process has been started, items must be shipped back to DK Renewal within ten days. You must include your name and order number in your return shipment. Return shipping costs ARE THE RESPONSIBILITY OF THE CUSTOMER and the return shipping costs will be deducted from the store credit that is issued when your item(s) are received.
All rugs will incur a 15% restocking fee when returned, taken out of the store credit that will be issued upon return.
Refunds can not be given for original shipping charges.
We try our best to try to make sure all items arrive in perfect condition, however sometimes damages do occur. Please notify us as soon as possible of any damages via email, firstname.lastname@example.org.
Items described as 'one of a kind', 'vintage', or 'handmade' could have slight imperfections and variations that add to the unique nature of each piece. These imperfections such as tears, repairs, worn spots, and fading are part of the piece's history and add a richness and beauty that is unable to be duplicated and are not considered defects. We believe this adds to the value and helps make them special! These imperfections are not considered damages.